Returns & Exchanges
At Charli, we want you to love every piece you wear, but if something isn't quite right, we offer a seamless 30-day return policy for all unworn items. Simply ensure tags are attached and the garment is in its original condition to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Attach the Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy while we process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing